Refund Policy

The Omaelyx Free plan is available at no cost. No payment is required, and no refunds apply because no charge is made.

Paid subscriptions (Starter and Pro) are billed monthly in advance through Paddle, our merchant of record. By subscribing, you authorise recurring charges until you cancel.

You can cancel at any time from your account settings. Cancellation stops the next billing cycle. You will retain access to paid features until the end of the current billing period.

If you are not satisfied with your paid subscription, you may request a refund within 7 days of your first payment for a monthly plan. We will issue a full refund for the first month if you have not substantially used paid features.

Refunds are not available for:

• Renewal payments after the first month.
• Accounts that have violated our Terms of Service or Acceptable Use Policy.
• Usage-based overages, add-ons or one-time purchases that have already been delivered.

Contact us at support@omaelyx.com with the email address associated with your account, the date of the charge and a brief reason for the request. We will respond within 5 business days.

Downgrading from a paid plan to Free takes effect at the end of the current billing period. No partial refund is issued for downgrades.

We may update this Refund Policy from time to time. Changes are effective when posted on the Platform, with the updated date shown at the top of this page.

For billing questions, contact support@omaelyx.com.